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Services
♦ Our Service
1, Our Quality Guarantee Period is for one year;
2, Oversea Engineer service is available;
3, We can supply Technical Support by phone, email or video all the time.
4. We promise our customers that if there is something wrong with the product within the Guarantee Period, we will repair the products within 10 days or return money or re-produce the products with no charge.
♦ Feedback
♦ World Market Our products are sold all over the world, including North and South America, Brazil, Pakistan, Kyrghyzstan, Australia, Turkey, Canada, Russia etc.
FAQ
♦ FAQ (Frequently Asked Questions)
Q1: What is your machine guarantee?
A1: Usually the guarantee period is for 1 year, and we will keep contact with our
customers for after-sales service. We're aim to produce better machines and let our customers be satisfied.
Q2:What's the machine voltage or power of your machine?
A2:Usually the voltage in our country is 220V,50HZ, single phase, or 380V, 50HZ, 3 phase. If you have special requirement, pls
tell us, we will vetify the voltage according to your requirement.
Q3:How to install the machine for us?
A3:We can instruct the installation by vedio, email or picture, and for large project, we can also arrange our technical workers
to help you to install the machine in your country .
Q4: If we have problems when using your machine, what should we do?
A4: If you have any problem, just contact us, we will help you to solve it, and if necesary, we will arrange our engineers to help
you in your country.
Q5: What about the shipping methods?
A5: For urgent order and light weight, you can choose express: FedEx, TNT, DHL or EMS; for heavy weight, you can choose by air or
by sea to save cost.
Q6: What about the payment methods?
A6: We accept T/T, L/C for a big amount, and for small amount, you can pay by Western Union, Moneygram, or Alibaba Trade
Assurance.
Q7: How much does it cost to ship to my country?
A7: It depends on seasons. Shipping cost is different in different seasons. You can consult us all the time.
Q8: What's your delivery time?
A8: Usually we produce within 7-15days after the payment confirmed. It is also depend on the machine itself, if you place order
with us, and need to customize the machine as your requirement, the producing time is longer.
Packaging
♦ Packing
Our machines are packed in wooden case according to the international export standard.
♦ Transportation
Shipping, train, express, by air or upon clients' demands.
Company information
Qingdao Ausense has been established in 2008, which specialized in planning, R&D and manufacturing of automatic packaging production line. Such as automatic carton packing line,shrinking wrapping line, fully automatic pallet strapping line,conveyor system,robot palletizer and so on...... Ausense main brand is YUPACK. All products have passed the CE certification of the European Union; Our productions have beening exported to Europe, North America, the Middle East, Southeast Asia and more than 100 other Countries. Since 2017, Qingdao Ausense had successfully introduced robots into our end of packaging production line which can effectively integrate into the application of enterprise MES manufacturing execution system, and provide a complete set of automation industry 3.0 to 4.0 transformation and upgrading services.
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